Filters
367 Results
Avianca Costa Rica S.A.
LR•
Costa Rica
Battery SupportLithium-ion, Nickel-metal hydride (NiMH), Dry batteries, Non-spillable wet batteries (Gel/AGM), Spillable (wet) batteries
Direct Contactaccessibility@avianca.com
The Americas
Deutsche Lufthansa Aktiengesellschaft
LH•
Germany
Battery SupportLithium-ion (Li-ion), Non-spillable dry batteries, Gel-type batteries, Wet (spillable) batteries (subject to strict conditions)
Direct Contactspecialcases@dlh.de
Europe
Greater Bay Airlines Company Limited
HB•
Hong Kong (SAR), China
Battery SupportLithium-ion, Spillable wet battery, Nickel-metal hydride (NiMH), Dry battery
Direct Contactservice@greaterbay-airlines.com
North Asia
Iran Airtour Airline
B9•
Iran, Islamic Republic of
Battery SupportNon-spillable, Dry cell, Gel cell, Lithium-ion
Direct Contactinfo@iranairtour.ir
Africa & Middle East
Air Cambodia Co., Ltd. (formerly Cambodia Angkor Air)
K6•
Cambodia
Battery SupportLithium-ion, Non-spillable, Dry cell, Nickel-metal hydride
Direct Contactboc@aircambodia.com
Asia Pacific
JSC Avion Express
X9•
Lithuania
Battery SupportNon-spillable dry batteries (Gel, AGM), Lithium-ion batteries, Spillable (wet) batteries are strictly FORBIDDEN
Direct Contactinfo@avionexpress.aero
Europe
Suparna Airlines Company Limited
Y8•
China (People's Republic of)
Battery SupportLithium-ion (Li-ion), Non-spillable (dry/gel/AGM), Spillable (wet cell)
Direct ContactSpecial assistance requests should be made through the Suparna Airlines Call Center at least 48 hours prior to the flight. Passengers may also visit local ticket offices to complete the 'Special Passenger Service Request Form'.
North Asia
JSC Aviation Company "RusLine"
7R•
Russian Federation
Battery SupportLithium-ion, Non-spillable (Gel-cell/AGM), Spillable (Wet-cell)
Direct Contactinfo@rusline.aero
Europe
AirBridgeCargo Airlines LLC
RU•
Russian Federation
Battery SupportLithium-ion (UN3480, UN3481), Lithium-metal (UN3090, UN3091), Non-spillable (Wet/Dry), Spillable batteries
Direct Contactinfo@airbridgecargo.com
Europe
Beijing Capital Airlines
JD•
China (People's Republic of)
Battery SupportLithium-ion (WCLB), Non-spillable Wet Batteries (WCBD), Nickel-Metal Hydride Batteries, Dry Batteries, Spillable Batteries (WCBW)
Direct Contactsdhktsjdx@jdair.net
North Asia
Chalair Aviation
CE•
France
Battery SupportDry batteries (non-spillable), Lithium-ion (subject to verification and potential limits, note: 160Wh limit mentioned for other mobility devices like bikes)
Direct Contactreservations@chalair.fr
Europe
Eurowings GmbH
EW•
Germany
Battery SupportDry-cell (Non-spillable), Gel-type (Non-spillable), Lithium-ion (Li-ion), Nickel-metal hydride (NiMH)
Direct Contactassistance@eurowings.com
Europe
AlMasria Universal Airlines
UJ•
Egypt
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry-cell/Gel), Spillable (Wet-cell)
Direct Contactinfo@almasriaairlines.com
Africa & Middle East
European Air Transport Leipzig GmbH
QY•
Germany
Battery SupportNon-spillable (Sealed Lead Acid/Gel), Spillable (Wet cell), Lithium-ion
Direct Contactcssveat@dhl.com
Europe
Kunming Airlines Co., Ltd.
KY•
China (People's Republic of)
Battery SupportLithium-ion batteries, Non-spillable wet batteries (dry cell, gel, etc.), Spillable (wet) batteries
Direct Contacterica.86@163.com
North Asia
Portugália - Companhia Portuguesa de Transportes Aéreos, S.A. (TAP Express)
NI•
Battery SupportLithium-ion, Non-spillable (dry-cell, gel, or nickel-metal hydride), Spillable (flooded/wet-cell) - requires prior approval
Direct Contactmedical.cases@tap.pt
US-Bangla Airlines Ltd.
BS•
Bangladesh
Battery SupportLithium-ion, Non-spillable, Dry cell
Direct Contactinfo@usbair.com
Asia Pacific
Martinair Holland N.V. (part of the Air France-KLM Group)
MP•
Netherlands
Battery SupportNon-spillable (Gel, AGM, Dry batteries), Spillable (Wet batteries), Lithium-ion (Li-ion)
Direct Contactklmcares@klm.com
Europe
Compagnie Nationale Royal Air Maroc
AT•
Morocco
Battery SupportNon-spillable (Dry) batteries, Spillable (Wet) batteries, Lithium-ion batteries
Direct Contactdisabled-passenger-services@royalairmaroc.com
Africa & Middle East
Precision Air Services Plc.
PW•
Tanzania, United Republic of
Battery SupportDry-cell batteries, Sealed Lead Acid (SLA), Gel cell, Lithium-ion (subject to IATA regulations)
Direct Contactcontactcentre@precisionairtz.com
Africa & Middle East
Cebu Air Inc. (Cebu Pacific)
5J•
Philippines
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel-cell, Sealed Lead Acid/SLA), Spillable (Wet-cell)
Direct Contactcebcares@cebupacificair.com
Asia Pacific
ABX Air Inc.
GB•
United States
Battery SupportNon-spillable (Wet/Dry), Spillable, Lithium-ion (subject to IATA DGR cargo limits)
Direct Contactmarketing@abxair.com
The Americas
Rossiya Airlines JSC
FV•
Russian Federation
Battery SupportLithium-ion, Non-spillable wet batteries, Dry batteries, Nickel-metal Hydride
Direct ContactHead_Office@rossiya-airlines.com
Europe
Scoot Pte. Ltd.
TR•
Singapore
Battery SupportLithium-ion (Li-ion), Non-spillable Wet/Dry Cell (Gel cell, Absorbed electrolyte), Spillable (Wet)
Direct Contactsales@flyscoot.com
Asia Pacific
Malindo Airways Sdn. Bhd. (dba Batik Air Malaysia)
OD•
Malaysia
Battery SupportLithium-ion (Li-ion), Dry cell, Gel cell (Non-spillable)
Direct Contactod_customercare@batikair.com.my
Asia Pacific
Jin Air Co., Ltd.
LJ•
Korea, Republic of
Battery SupportLithium-ion, Dry-cell, Wet-cell (non-spillable), Wet-cell (spillable)
Direct Contactinfo@jinair.com
Asia Pacific
EuroAtlantic Airways Transportes Aéreos S.A.
YU•
Portugal
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel, AGM, Dry Cell), Spillable (Wet Cell)
Direct ContactCRO@euroatlantic.pt
Europe
Somon Air LLC
SZ•
Tajikistan
Battery SupportLithium-ion, Non-spillable wet batteries (dry cell), Nickel-metal hydride
Direct Contactcall-center@somonair.com
Europe
Nippon Cargo Airlines Co., Ltd.
KZ•
Japan
Battery SupportLithium-ion, Lithium-metal, Non-spillable (Gel/AGM), Spillable (Wet cell)
Direct ContactNCA is a cargo-only specialist and does not maintain a commercial passenger special assistance desk. For inquiries regarding the transport of mobility aids as cargo, customers should contact NCA's regional sales or cargo service offices.
Asia Pacific
Salam Air S.A.O.C.
OV•
Oman
Battery SupportLithium-ion (removable only), Non-spillable (wet, nickel metal hydride, or dry), Spillable (wet)
Direct Contactres.dmm@salamair.com
Africa & Middle East
Delta Air Lines, Inc.
DL•
United States
Battery SupportLithium-ion, Non-spillable (Gel-cell), Non-spillable (Dry-cell), Spillable (Wet-cell)
Direct ContactDelta Disability Line
The Americas
Astra Airways Ltd. (Air Astra)
2A•
Bangladesh
Battery SupportLithium-ion (Li-ion), Non-spillable (dry-cell/gel) - implicit via IATA DGR compliance
Direct Contactinfo@airastra.com
Asia Pacific
Aerotransportes Mas de Carga S.A. de C.V. (mas)
M7•
Mexico
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries (Gel Cell, AGM), Spillable wet batteries, Nickel-metal hydride (NiMH), Dry batteries
Direct Contactcustomercaremex@masair.com
The Americas
Flyone
5F•
Moldova, Republic of
Battery SupportDry batteries, Gel batteries, Non-spillable batteries
Direct Contactcontact@flyone.eu
Europe
Badr Airlines
J4•
Sudan
Battery SupportNon-spillable wet batteries, Dry batteries, Lithium-ion batteries (subject to IATA Dangerous Goods Regulations)
Direct Contactinfo@badrairlines.com
Africa & Middle East
Nordic Regional Airlines Oy (Norra)
N7•
Finland
Battery SupportLithium-ion, Non-spillable (Dry-cell, Gel), Spillable (Wet-cell)
Direct Contactinfo@flynorra.com
Europe
Vueling Airlines S.A.
VY•
Spain
Battery SupportNon-spillable (dry, gel, or sealed wet batteries), Lithium-ion, Nickel-metal hydride, Dry batteries
Direct Contactcontactus@vueling.com
Europe
China Eastern Airlines Co., Ltd
MU•
China (People's Republic of)
Battery SupportLithium-ion batteries, Non-spillable (leak-proof) batteries, Spillable (wet/spill-type) batteries
Direct Contactcustomercare@ceair.com
North Asia
China Postal Airlines Co.,Ltd.
CF•
China (People's Republic of)
Battery SupportLithium-ion batteries, Non-spillable lead-acid batteries, Spillable batteries (with specific leak-proof packaging), Nickel-metal hydride batteries
Direct Contactcpa@cnpostair.com
North Asia
EW Discover GmbH (Discover Airlines)
4Y•
Germany
Battery SupportLithium-ion, Non-spillable wet batteries (gel, nickel-cadmium, nickel-metal hydride, sealed-lead-acid), Spillable wet cell batteries, Dry cell batteries
Direct Contactmobilitydevices.discover-airlines@lufthansa-group.com
Europe
Virgin Australia International Airlines Pty Ltd.
VA•
Australia
Battery SupportNon-spillable (Sealed Lead Acid, AGM, Gel), Dry-cell (NiMH, NiCd, Alkaline), Lithium-ion (UN 38.3 tested)
Direct ContactAssistance can be requested via the 'Specific Service Request' form on the official website or by calling the Guest Contact Centre. It is highly recommended to notify the airline at least 48 to 72 hours before departure.
Asia Pacific
ASL Airlines France S.A.
5O•
France
Battery SupportLithium-ion, Non-spillable (dry/gel), Spillable (wet)
Direct Contactsupportclient@aslairlines.com
Europe
Sun Country Airlines
SY•
United States
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry cell, Gel cell, Sealed Lead Acid), Spillable (Wet cell) - Allowed only for powering mobility devices
Direct Contactlegal@suncountry.com
The Americas
Air Austral
UU•
France
Battery SupportNon-spillable (Gel, AGM, Dry), Lithium-ion, Spillable (Liquid electrolyte) - Restricted: ONLY accepted via Air Austral Cargo (Fret), not as checked baggage.
Direct Contacthandiaustral@air-austral.com
Europe
China United Airlines Co., Ltd.
KN•
China (People's Republic of)
Battery SupportLithium-ion, Dry cell, Non-spillable wet batteries
Direct Contactyijian@flycua.com
North Asia
Challenge Airlines (IL) Ltd.
5C•
Israel
Battery SupportLithium-ion (UN3480/3481), Non-spillable (Sealed Lead Acid, Gel, AGM) (UN3171)
Direct Contacttlvtracing.cal@challenge-group.com
Europe
RwandAir Ltd.
WB•
Rwanda
Battery SupportNon-spillable wet batteries, Dry cell batteries (complying with IATA Special Provision A123 or A199), Spillable wet batteries, Lithium-ion batteries
Direct Contactreservations@rwandair.com
Africa & Middle East
Compania Aviacion de Paraguaya S.A. (Paranair)
ZP•
Paraguay
Battery SupportNon-spillable (Dry cell, Gel cell), Lithium-ion (Li-ion)
Direct Contactatencionalcliente@paranair.com
The Americas
Air Caraibes
TX•
Guadeloupe
Battery SupportLithium-ion (max 300 Wh), Non-spillable liquid electrolyte (gel cell), Nickel-metal hydride (NiMH), Dry cell, Spillable/Wet (allowed if device stays upright, otherwise removal required)
Direct Contactinfo@aircaraibes.com
The Americas
Olympic Air Anonimos Etaireia Aeroporikwn Metaforwn
OA•
Greece
Battery SupportNon-spillable wet battery, Dry battery, Lithium-ion battery
Direct Contactcontact@aegeanair.com
Europe
Jiangsu Jingdong Cargo Airlines Co., Ltd. (JD Airlines)
JG•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable lead-acid (VRLA/Gel), Spillable lead-acid (Accepted with specific cargo overpacking)
Direct Contactorg.jdair.md1@jd.com
North Asia
SIA "GetJet Airlines Latvia"
GJ•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable (Gel, AGM, Dry), Nickel-metal hydride, Spillable (Wet cell) - Restricted/requires specific packaging
Direct Contactinfo@getjet.aero
North Asia
Urumqi Airlines Company Limited
UQ•
China (People's Republic of)
Battery SupportLithium-ion batteries, Non-spillable wet batteries, Nickel-metal hydride (Ni-MH) batteries, Dry batteries
Direct Contactuqfwzljd@urumqi-air.com
North Asia
Air India Limited
AI•
India
Battery SupportLithium-ion, Non-spillable wet, Nickel-metal hydride (NiMH), Dry battery
Direct ContactAssistance should be requested during the booking process or via the 'Submit Request' form on the official Air India website. For medical cases requiring oxygen or specific medical equipment, a Medical Information Form (MEDIF) must be completed by a physician and submitted to the nearest Air India office at least 72 hours before departure (5 days for Canada).
Asia Pacific
Joint Stock Company for Air Traffic - Air SERBIA Belgrade
JU•
Serbia
Battery SupportDry-cell battery (non-spillable), Wet-cell battery (non-spillable sealed), Lithium-ion
Direct Contactguest.support@airserbia.com
Europe
WestJet
WS•
Canada
Battery SupportLithium-ion, Non-spillable (Gel, Sealed Lead Acid, Dry, Nickel-metal hydride), Wet cell (Spillable)
Direct ContactMedDesk@WestJet.com
The Americas
LAM - Linhas Aéreas de Moçambique
TM•
Mozambique
Battery SupportDry batteries, Non-spillable batteries, Liquid electrolyte batteries (only with prior Security Department authorization)
Direct Contactlinhadocliente@lam.co.mz
Africa & Middle East
Myanmar National Airlines Company Ltd.
UB•
Myanmar
Battery SupportLithium-ion, Non-spillable wet batteries, Spillable batteries, Nickel-metal hydride batteries, Dry batteries
Direct Contactcontactus@flymna.com
Asia Pacific
Air Transat A.T. Inc.
TS•
Canada
Battery SupportNon-spillable (dry cell, AGM, gel), Lithium-ion
Direct Contactrequest@airtransat.com
The Americas
Atlantic Airways Faroe Islands P/F
RC•
Faroe Islands
Battery SupportLithium-ion, Non-spillable (Gel/Dry cell), Acidic or wet batteries (must be sent as cargo)
Direct Contactbooking@atlantic.fo
Europe
Air Europa Líneas Aéreas, S.A.
UX•
Spain
Battery SupportLithium-ion, Non-spillable (Dry cell), Gel cell, Sealed Lead Acid (SLA)
Direct Contactcroaireuropa@air-europa.com
Europe
TAM Linhas Aéreas S.A. (LATAM Airlines Brazil)
JJ•
Brazil
Battery SupportLithium-ion (Li-ion), Non-spillable (Sealed Lead Acid/Gel), Dry-cell
Direct Contactcustomer_service@cc.lan.com
The Americas
China Express Airlines Co., Ltd.
G5•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable (Sealed Lead-Acid), Dry cell, Gel cell
Direct Contactservice@chinaexpressair.com
North Asia
P.T. Lion Mentari (Lion Air)
JT•
Indonesia
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry cell), Spillable (Wet cell) - restricted/requires operator approval
Direct Contactcustomercare@lionairgroup.com
Asia Pacific
JSC KlasJet
KJ•
Korea, Republic of
Battery SupportNon-spillable wet batteries (Gel, AGM), Spillable (wet) batteries, Lithium-ion batteries, Nickel-metal hydride batteries, Dry batteries
Direct Contactinfo@klasjet.aero
Asia Pacific
SmartLynx Airlines Malta Limited
2N•
Battery SupportLithium-ion, Non-spillable wet batteries (Gel/Dry), Spillable batteries
Direct Contactinfo@smartlynx.aero
Syrian Arab Airlines
RB•
Syrian Arab Republic
Battery SupportNon-spillable (Gel/SLA), Dry-cell, Lithium-ion
Direct Contactinfo@syrianair.com
Africa & Middle East
Air Tahiti
VT•
French Polynesia
Battery SupportLithium-ion (Li-ion), Dry batteries (Non-spillable), Nickel-metal hydride (NiMH)
Direct Contactexploitation.intl@airtahiti.pf
Asia Pacific
Aerolineas Argentinas S.A.
AR•
Argentina
Battery SupportLithium-ion (Li-ion), Non-spillable (dry cell), Nickel-metal hydride (Ni-MH)
Direct Contactproducto@aerolineas.com.ar
The Americas
Fiji Airways (formerly Air Pacific Limited)
FJ•
Fiji
Battery SupportLithium-ion, Non-spillable (AGM/Gel), Spillable (Wet cell)
Direct Contactaccessible@fijiairways.com
Asia Pacific
JetBlue Airways Corporation
B6•
United States
Battery SupportLithium-ion (rechargeable), Non-spillable (gel-cell, AGM, sealed lead-acid), Spillable (wet-cell)
Direct ContactDearJetBlue@jetblue.com
The Americas
Ethiopian Airlines Group
ET•
Ethiopia
Battery SupportSpillable (wet-cell), Non-spillable (dry-cell), Gel-cell, Lithium-ion (Li-ion)
Direct Contactspecial.assistance@ethiopianairlines.com
Africa & Middle East
Aeroitalia srl
XZ•
Italy
Battery SupportNon-spillable (dry or gel-type), Lithium-ion, Dry-cell
Direct Contactinfo@aeroitalia.com
Europe
Lufthansa Cargo Aktiengesellschaft (Lufthansa)
LH•
Germany
Battery SupportLithium-ion (removable and non-removable), Non-spillable dry or gel-type (NiMH, Sealed Lead Acid), Spillable (wet cell) batteries (restricted/approval required)
Direct Contactspecialcases@dlh.de
Europe
Airline GEO SKY LLC (Georgian Wings)
D4•
Georgia
Battery SupportLithium-ion, Non-spillable wet batteries, Spillable batteries, Nickel-metal hydride, Dry batteries
Direct Contactcc@georgianwings.com
Europe
Kenya Airways plc
KQ•
Kenya
Battery SupportNon-spillable wet batteries (WCBD), Spillable batteries (WCBW), Lithium-ion batteries (WCLB), Dry cell batteries
Direct ContactDoctors.KQ@kenya-airways.com
Africa & Middle East
Cortex Havacilik Ve Turizm Ticaret Anonim Sirketi (Southwind Airlines)
2S•
Türkiye
Battery SupportNon-spillable dry batteries, Gel batteries, Lithium-ion batteries (subject to watt-hour limits and approval), Helium batteries
Direct Contactcrm@southwindairlines.com
Europe
Atlas Air, Inc.
5Y•
United States
Battery SupportLithium-ion, Non-spillable (Dry cell, Gel cell, Sealed lead acid), Spillable (Wet cell)
Direct ContactHDQcustsrvc@atlasair.com
The Americas
Aerovías del Continente Americano, S.A. AVIANCA
AV•
Colombia
Battery SupportLithium-ion (rechargeable), Non-spillable wet batteries, Dry batteries, Nickel-metal hydride batteries, Spillable (wet) batteries (requires removal and special packaging)
Direct Contactaccessibility@avianca.com
The Americas
Hong Kong Express Airways Limited
UO•
Hong Kong (SAR), China
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries, Dry cell batteries, Gel cell batteries
Direct Contactguest.relations@hkexpress.com
North Asia
Lao Airlines State Enterprise
QV•
Lao PDR
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry-cell/Gel), Wet-cell (Spillable) - Restricted/Cargo only
Direct Contactvtessqv@laoairlines.com
Asia Pacific
S.C.T.A. Air Calédonie
TY•
New Caledonia
Battery SupportLithium-ion, Non-spillable liquid electrolyte, Dry batteries, Nickel-metal hydride, Pourable liquid electrolyte
Direct Contactassistance@aircaledonie.nc
Asia Pacific
Scandinavian Airlines System (SAS)
SK•
Sweden
Battery SupportLithium-ion, Non-spillable wet (Gel, AGM, Sealed-lead-acid), Dry cell, Nickel-metal hydride (NiMH), Spillable (Wet cell)
Direct Contactsasmedical@sas.dk
Europe
Air Tahiti Nui
TN•
French Polynesia
Battery SupportLithium-ion (removable, max 300 Wh for one battery or 160 Wh each for two), Reversible (Dry), Non-reversible (Wet - requires special precautions and prior inquiry)
Direct Contactclientele@airtahitinui.pf
Asia Pacific
LLC "NORD WIND" (Nordwind Airlines)
N4•
Russian Federation
Battery SupportLithium-ion (Li-ion), Non-spillable (dry cell, gel, sealed lead-acid), Spillable (wet cell/electrolytic)
Direct Contactnws@nordwindairlines.ru
Europe
Hi Fly Ltd.
3L*•
Malta
Battery SupportNon-spillable (dry cell), Nickel-metal hydride, Lithium-ion
Direct Contactpassengers.rights@hifly.aero
Europe
KLM Royal Dutch Airlines
KL•
Netherlands
Battery SupportLithium-ion, Non-spillable (Dry, Gel, AGM), Spillable (Wet cell)
Direct Contactklmcares@klm.com
Europe
Finnair Oyj
AY•
Finland
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry cell), Spillable (Wet cell)
Direct ContactAssistance must be requested at least 48 hours before departure through the Finnair Special Assistance Request and Information Form on the official website.
Europe
FlexFlight ApS
W2•
Denmark
Battery SupportLithium-ion, Non-spillable (Gel, AGM, Sealed Lead Acid), Spillable (Wet cell)
Direct Contactinfo@flexflight.dk
Europe
Petroleum Air Services
UF•
Egypt
Battery SupportNon-spillable (Gel, AGM, Sealed Lead Acid), Dry-cell, Lithium-ion (Typically limited to 300Wh for a single battery or 160Wh each for two batteries)
Direct Contactpr@pas.com.eg
Africa & Middle East
French Bee
BF•
France
Battery SupportLithium-ion, Non-spillable (gel), Spillable (wet-cell)
Direct Contactspecialtransport@frenchbee.com
Europe
CityJet (Business City Express Limited)
WX•
Ireland
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel, AGM, Sealed Lead Acid), Spillable (Wet cell)
Direct Contactcustomerservices@cityjet.com
Europe
TUIfly GmbH
X3•
Germany
Battery SupportLithium-ion, Dry batteries (Non-spillable), Gel cell, AGM (Absorbed Glass Mat)
Direct Contactservicecenter@tuifly.com
Europe
Global Aviation Operations (Pty) Ltd. (trading as LIFT)
GE•
South Africa
Battery SupportBattery-powered mobility aids (unspecified types, subject to weight limit), Lithium-ion (implied by standard aviation rules), Non-spillable (implied by standard aviation rules)
Direct Contactsupport@lift.co.za
Africa & Middle East
DHL Air Ltd.
D0•
United Kingdom
Battery SupportLithium-ion, Non-spillable (Gel-cell/AGM), Spillable (Wet-cell), Nickel-metal hydride (NiMH), Dry batteries
Direct ContactUKCustomer.Focus@dhl.com
Europe
Nauru Air Corporation (trading as Nauru Airlines)
ON•
Australia
Battery SupportGel cell (dry), Wet non-spillable, Wet spillable
Direct Contactreservations@nauruairlines.com.au
Asia Pacific
SriLankan Airlines Limited
UL•
Sri Lanka
Battery SupportNon-spillable wet batteries (Sealed Lead Acid, AGM, Gel), Lithium-ion batteries (max 300Wh for single or 160Wh each for two), Spillable batteries (subject to specific handling and removal if not kept upright)
Direct Contactreservations@srilankan.com
Asia Pacific
Air India Express Limited
IX•
India
Battery SupportLithium-ion, Non-spillable 'Wet' (A67), Nickel-metal hydride (A199), Dry batteries (A123)
Direct Contactnodal@airindiaexpress.com
Asia Pacific
Silk Way West Airlines
7L•
Azerbaijan
Battery SupportLithium-ion, Non-spillable (Wet/Dry), Spillable
Direct Contactinfo.hq@silkwaywest.com
Europe
Privilege Style S.A.
P6•
Spain
Battery SupportNon-spillable batteries, Dry cell batteries, Lithium-ion batteries (subject to safety conditions)
Direct Contactprivilege@privilegestyle.com
Europe
Airhub Airlines Ltd.
RE•
Malta
Battery SupportLithium-ion, Non-spillable (dry cell, gel), Spillable (wet cell)
Direct ContactInfo@airhubaviation.com
Europe
Korean Air Lines Co., Ltd.
KE•
Korea, Republic of
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry cell, AGM, Gel), Spillable (Wet cell)
Direct ContactPassengers can request assistance via the Korean Air website under 'Manage Booking' or by calling the Service Center. For flights to/from the U.S. and major Korean airports (Incheon and Busan), Complaint Resolution Officials (CROs) are available to resolve disability-related concerns.
Asia Pacific
New Pacific Airlines Inc.
7H•
United States
Battery SupportNon-spillable batteries, Lithium-ion batteries (300 Wh or less), Dry cell batteries
Direct Contacthelp@np.com
The Americas
Bangkok Airways Public Company Limited
PG•
Thailand
Battery SupportLithium-ion, Non-spillable (AGM, Gel, Sealed Lead-Acid), Dry batteries (Nickel-Metal Hydride, Alkali-manganese, Zinc-carbon, Nickel-cadmium)
Direct Contactreservation@bangkokair.com
Asia Pacific
Estafeta Carga Aerea S.A. de C.V.
E7•
Mexico
Battery SupportLithium-ion, Non-spillable (Gel/Dry), Spillable (Wet)
Direct Contactdatospersonales.clientes@estafeta.com
The Americas
P.T. Garuda Indonesia
GA•
Indonesia
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel/Dry) batteries
Direct Contacte-booking@garuda-indonesia.com
Asia Pacific
Austrian Airlines AG
OS•
Austria
Battery SupportLithium-ion (Li-ion), Non-spillable (dry or gel-type), Wet (spillable) batteries
Direct Contactspecialcases@austrian.com
Europe
Flugfélagið Atlanta ehf. (Air Atlanta Icelandic)
CC•
Iceland
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry-cell, Gel-cell, or sealed Lead-acid), Spillable (Wet-cell)
Direct Contactinfo@airatlanta.com
Europe
Alaska Airlines, Inc.
AS•
United States
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel cell, Absorbed Glass Mat), Spillable (Lead-acid)
Direct ContactFor special assistance, passengers should make reservations as early as possible and request services during booking or by calling the dedicated accessible services line. Assistance includes airport escorts, boarding and deplaning support, and onboard aisle chairs.
The Americas
BBN Hava Yollari Ve Taşimacilik A.S (BBN Airlines Türkiye)
B5•
Türkiye
Battery SupportNon-spillable (Dry-cell/Gel-cell) batteries, Lithium-ion batteries
Direct Contactprivacy@bbnairlines.aero
Europe
Air Niugini Limited
PX•
Papua New Guinea
Battery SupportLithium-ion, Non-spillable (Dry cell), Gel-type
Direct Contactspecial.handling@airniugini.com.pg
Asia Pacific
Edelweiss Air AG
WK•
Switzerland
Battery SupportLithium-ion (max 160Wh per battery, limit of 2), Non-spillable wet batteries (Gel, AGM), Dry batteries (NiMH, NiCd, Alkali-manganese), Spillable wet-cell batteries (must be removed)
Direct Contactmedicalservices@flyedelweiss.com
Europe
White Airways S.A.
WI•
Portugal
Battery SupportNon-spillable (Gel, AGM, Dry Cell), Lithium-ion (Li-ion), Spillable (Wet Cell) - Subject to specific handling and packaging
Direct Contactsales@flywhite.com
Europe
Nouvelair Tunisie
BJ•
Tunisia
Battery SupportLithium-ion, Non-spillable (Dry-cell/Liquid gel), Wet-cell (Spillable) - accepted only if stowed upright
Direct Contactcustomer.callcenter@nouvelair.com
Africa & Middle East
UAB GetJet Airlines
GW•
Battery SupportDry batteries (Non-spillable), Sealed Lead Acid (SLA), Gel batteries
Direct Contactinfo@getjet.aero
Asiana Airlines Inc.
OZ•
Korea, Republic of
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry cell, Ni-Mh, Ni-Cd), Sealed Lead Acid (SLA), VRLA, AGM, Spillable (Wet cell)
Direct Contactreservationgermany@flyasiana.com
Asia Pacific
Hebei Airlines Co., Ltd.
NS•
China (People's Republic of)
Battery SupportLithium-ion batteries, Non-spillable wet batteries (sealed lead-acid/gel), Dry cell batteries, Nickel-metal hydride (NiMH) batteries
Direct Contacthbhkts@hbhk.com.cn
North Asia
Arkia Israeli Airlines Ltd
IZ•
Israel
Battery SupportNon-spillable (Dry, Gel, AGM), Spillable (Wet), Lithium-ion (Li-ion)
Direct ContactNEGISHUT@ARKIA.CO.IL
Europe
T'way Air Co., Ltd.
TW•
Korea, Republic of
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry cell, Gel, AGM), Spillable (Wet cell)
Direct ContactPassengers requiring special assistance should contact the T'way Air Customer Center or use the '1:1 Question' page on the official website at least 48 hours before the flight.
Asia Pacific
Overland Airways Ltd.
OF•
Nigeria
Battery SupportDry batteries, Non-spillable batteries, Sealed batteries
Direct Contactfly@overlandairways.com
Africa & Middle East
UAB DAT LT (Danish Air Transport)
R6•
Battery SupportDry cell batteries, Non-spillable batteries approved for air transport
Direct Contactkundeservice@dat.dk
Air Nostrum, Líneas Aéreas del Mediterráneo S.A.
YW•
Spain
Battery SupportNon-spillable (dry-cell, gel, AGM), Spillable (wet-cell), Lithium-ion (Li-ion)
Direct Contactamares@airnostrum.es
Europe
United Airlines, Inc.
UA•
United States
Battery SupportNon-spillable (gel-cell, dry-cell, or absorbed electrolyte sealed lead acid), Spillable (wet-cell), Lithium-ion (rechargeable)
Direct Contactassisteddevice@united.com
The Americas
Air Philippines Corporation (operating as PAL Express)
2P•
Philippines
Battery SupportNon-spillable wet batteries, Spillable wet batteries, Lithium-ion batteries (max 300Wh for a single battery or 160Wh each for two batteries), Lithium metal (non-rechargeable, limited to 8g for medical devices)
Direct Contactwecare@philippineairlines.com
Asia Pacific
Qantas Airways Limited
QF•
Australia
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel cell, Dry cell, Sealed Lead Acid/SLA, AGM), Nickel Metal Hydride (NiMH), Nickel Cadmium (NiCad)
Direct Contactdgenquiries@qantas.com.au
Asia Pacific
Avianca Ecuador S.A.
2K•
Ecuador
Battery SupportLithium-ion, Dry batteries, Nickel-metal hydride (NiMH), Non-spillable wet batteries, Spillable (wet) batteries
Direct Contactaccessibility@avianca.com
The Americas
MIAT Mongolian Airlines
OM•
Mongolia
Battery SupportLithium-ion, Nickel-hydride, Nickel-cadmium, Alkaline, Manganese, Non-spillable
Direct Contactcallcenter@miat.com
North Asia
Kam Air
RQ•
Afghanistan
Battery SupportWet cell (spillable) batteries (specifically permitted for wheelchairs), Non-spillable batteries, Lithium-ion batteries (implied under mobility aid and smart bag provisions)
Direct Contacthelpdesk@kamair.com
Africa & Middle East
Aer Lingus Limited
EI•
Ireland
Battery SupportLithium-ion, Non-spillable wet batteries, Nickel-metal hydride batteries, Dry batteries, Spillable (wet cell) batteries (Mainline flights only, with restrictions)
Direct Contactspecialassistance@aerlingus.com
Europe
JSC "Aircompany "SCAT"
DV•
Kazakhstan
Battery SupportNon-spillable wet batteries (gel or dry cell), Lithium-ion batteries (Li-ion), Spillable (wet) batteries (under specific conditions and with prior approval)
Direct Contactscat@scat.kz
Europe
Juneyao Airlines Co. Ltd
HO•
China (People's Republic of)
Battery SupportNon-spillable batteries, Spillable batteries, Lithium-ion batteries
Direct Contactcustomercare@juneyaoair.com
North Asia
Polar Air Cargo Worldwide Inc.
PO•
United States
Battery SupportSpillable (Wet) batteries, Non-spillable (Dry/Gel) batteries, Lithium-ion batteries
Direct Contactcustomerservicecenter@polaraircargo.com
The Americas
Air Calédonie International (Aircalin)
SB•
New Caledonia
Battery SupportLithium-ion, Dry cell (Non-spillable), Damp/Wet cell (Spillable)
Direct Contactreservations@aircalin.nc
Asia Pacific
Cargojet Airways Ltd.
W8•
Canada
Battery SupportLithium-ion, Non-spillable (Gel cell/Sealed Lead Acid), Spillable (Wet cell)
Direct Contactpdhillon@cargojet.com
The Americas
Red Sea Airlines
4S•
Egypt
Battery SupportLithium-ion, Non-spillable (Sealed lead-acid), Gel
Direct Contactsales@redseaairlines.com
Africa & Middle East
Heston Airlines UAB
HN•
Battery SupportLithium-ion (rechargeable), Non-spillable (AGM/Gel), Dry cell
Direct Contactcustomer@heston.aero
Cameroon Airlines Corporation (Camair-Co)
QC•
Cameroon
Battery SupportLithium-ion, Non-spillable (Dry cell/Gel), Spillable (Wet cell - subject to specific handling/packaging)
Direct Contactcustomer.service@camair-co.cm
Africa & Middle East
Hahn Air Lines GmbH
HR•
Battery SupportContact Airline
Direct Contactservice@hahnair.com
SATA Internacional - Azores Airlines, S.A.
S4•
Portugal
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries (Sealed), Dry batteries (Special Provisions A123, A199, A67), Nickel-metal hydride batteries, Spillable wet batteries (subject to approval)
Direct Contactaccessibility@sata.pt
Europe
China Southern Airlines
CZ•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable (Lead-acid/Gel), Nickel-metal hydride, Dry batteries
Direct Contactwebmaster@csair.com
North Asia
Air Koryo
JS•
Korea, Democratic People's Republic of
Battery SupportNot explicitly specified on the public website, Contact airline for details
Direct Contacte-business@airkoryo.com.kp
North Asia
Air Baltic Corporation(A/S)
BT•
Latvia
Battery SupportDry-cell batteries, Gel-cell batteries, Lithium-ion batteries
Direct Contactinfo@airbaltic.com
Europe
Air Senegal S.A.
HC•
Senegal
Battery SupportLithium-ion, Non-spillable wet batteries (gel, AGM), Dry batteries, Nickel-metal hydride
Direct Contactserviceclient@airsenegalsa.sn
Africa & Middle East
Bamboo Airways Joint Stock Company
QH•
Vietnam
Battery SupportNon-spillable wet batteries (gel cell, absorbed glass mat), Lithium-ion batteries, Spillable wet batteries (accepted only under specific handling conditions)
Direct Contact19001166@bambooairways.com
Asia Pacific
SkyUp Airlines LLC
PQ•
Ukraine
Battery SupportLithium-ion, Non-spillable (Dry-cell), Gel-cell, Spillable (Wet-cell)
Direct Contactletstalk@skyup.aero
Europe
Binter Canarias, S.A.
NT•
Spain
Battery SupportLithium-ion (WCLB), Dry cell / Non-spillable (WCBD), Wet cell / Spillable (WCBW), Nickel-Cadmium (Ni-Cad), Alkaline
Direct Contactatencionclientes@bintercanarias.com
Europe
KM Malta Airlines Limited
KM•
Malta
Battery SupportLithium-ion, Non-spillable, Spillable
Direct Contactmedical@kmmaltairlines.com
Europe
Air Dolomiti SPA Linee Aeree Regionali Europee
EN•
Italy
Battery SupportNon-spillable sealed batteries (e.g., Gel, AGM), Lithium-ion batteries (UN 38.3 tested), Dry batteries (e.g., Nickel-metal hydride, Nickel-cadmium)
Direct Contactcustomer-service@airdolomiti.it
Europe
Air Algérie
AH•
Algeria
Battery SupportNon-spillable (Gel, Dry cell, Sealed Lead Acid), Lithium-ion (Li-ion), Spillable (Wet cell) - Restricted/requires specific handling
Direct Contactassistance.speciale@airalgerie.dz
Africa & Middle East
Air Changan Company Limited
9H•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable (dry/gel), Spillable (wet cell)
Direct Contactsuggestion@airchangan.com
North Asia
Transportes Aéreos Portugueses S.A. (TAP Air Portugal)
TP•
Portugal
Battery SupportLithium-ion, Non-spillable wet batteries (dry/gel), Spillable wet batteries
Direct Contactmedical.cases@tap.pt
Europe
Challenge Airlines (BE) S.A.
X7•
Belgium
Battery SupportNon-spillable (Gel, Dry, AGM), Spillable (Wet), Lithium-ion
Direct Contactinfo@challenge-group.com
Europe
EVA Airways Corporation
BR•
Chinese Taipei
Battery SupportLithium-ion (WCLB), Non-spillable wet battery (WCBD), Dry battery (NiMH), Spillable wet battery (WCBW)
Direct Contactlaxrrbr@evaair.com
North Asia
Bahamasair Holdings Ltd.
UP•
Bahamas
Battery SupportLithium-ion, Non-spillable (Gel cell, Absorbed electrolyte), Spillable (Wet cell)
Direct Contactcustomerrelations@bahamasair.com
The Americas
Qingdao Airlines Co., Ltd.
QW•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable (dry/gel accumulator)
Direct Contactfuwufazhan@qdairlines.com
North Asia
Freebird Airlines (Hürküş Havayolu Taşimacilik ve Ticaret A.Ş.)
FH•
Türkiye
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries, Nickel-metal hydride (NiMH), Dry batteries
Direct Contactgroundops@freebirdairlines.com
Europe
PJSC Aeroflot
SU•
Russian Federation
Battery SupportLithium-ion (Li-ion), Non-spillable wet-cell storage batteries, Spillable wet-cell storage batteries (with specific handling conditions)
Direct Contactaeroflotlax@aeroflot.ru
Europe
Myanmar Airways International Company Limited
8M•
Myanmar
Battery SupportLithium-ion, Non-spillable wet (gel or dry cell), Nickel-metal hydride (NiMH), Dry batteries
Direct Contactreservations@flymyanmarairways.com
Asia Pacific
Air Cairo
SM•
Egypt
Battery SupportDry cell, Gel cell, Non-spillable lead-acid, Lithium-ion
Direct Contactres.rm@aircairo.com
Africa & Middle East
Nile Air
NP•
Egypt
Battery SupportLithium-ion, Non-spillable, Dry cell
Direct Contactcsu@nileair.com
Africa & Middle East
AIRZETA CO., LTD
KJ•
Korea, Republic of
Battery SupportLithium-ion (UN3480/UN3481), Non-spillable (Wet/Gel), Spillable (Wet)
Direct Contactprivacy@airzetacargo.com
Asia Pacific
Cathay Pacific Airways Limited
CX•
Hong Kong (SAR), China
Battery SupportLithium-ion (rechargeable), Non-spillable (dry cell), Spillable (wet cell), Nickel-metal hydride, Dry batteries
Direct Contactcustomercare@cathaypacific.com
North Asia
Amapola Flyg AB (dba populAir)
HP•
Sweden
Battery SupportLithium-ion, Non-spillable wet (gel/AGM), Dry cell, Nickel-metal Hydride
Direct Contactcallcenter@populair.com
Europe
Qazaq Air JSC
IQ•
Kazakhstan
Battery SupportDry cell (WCBD), Liquid cell (WCBW), Lithium-ion (WCLB)
Direct Contactinfo@flyqazaq.com
Europe
Air China Limited
CA•
China (People's Republic of)
Battery SupportLithium-ion (max 300 Wh for a single battery, or 160 Wh each for two batteries), Non-spillable wet batteries (Dry cell), Spillable (Wet cell) batteries, Nickel-metal hydride batteries
Direct Contactcustomer.relations@airchina.us
North Asia
SKY EXPRESS S.A.
GQ•
Greece
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel), Dry-cell, Spillable (Wet-cell)
Direct Contactaccessibility@skyexpress.gr
Europe
Turistik Hava Taşimacilik A.Ş (Corendon Airlines)
XC•
Türkiye
Battery SupportNon-spillable dry batteries, Non-spillable wet batteries, Lithium-ion batteries (max 300 Wh for single or 160 Wh per battery for two-battery systems)
Direct Contactinfo@corendon-airlines.com
Europe
Israir Airlines and Tourism Ltd.
6H•
Israel
Battery SupportLithium-ion, Non-spillable (Gel-cell/Sealed lead acid), Spillable (Wet cell)
Direct ContactSpecial_Assitance@israir.co.il
Europe
Flynas Company (CJSC)
XY•
Saudi Arabia
Battery SupportNone for wheelchairs (Electric wheelchairs not accepted), Lithium-ion (for other medical devices < 160Wh), Dry-cell/Gel (for other medical devices)
Direct ContactCSU@flynas.com
Africa & Middle East
Wamos Air S.A.
EB•
Spain
Battery SupportLithium-ion, Non-spillable wet batteries, Nickel-metal hydride (NiMH), Dry batteries, Spillable batteries
Direct Contactreservas@wamosair.com
Europe
Air Mauritius Limited
MK•
Mauritius
Battery SupportGel batteries, Non-spillable wet batteries, Spillable batteries (subject to upright handling), Nickel-Metal Hydride batteries, Dry batteries, Lithium-ion batteries (requires airline approval if exceeding 100Wh)
Direct Contactreservations_mru@airmauritius.com
Africa & Middle East
STARLUX Airlines Co., Ltd.
JX•
Chinese Taipei
Battery SupportLithium-ion, Non-spillable (Wet), Nickel-metal Hydride, Dry Batteries
Direct Contactesg@starlux-airlines.com
North Asia
China Airlines Ltd.
CI•
Chinese Taipei
Battery SupportLithium-ion (Li-ion), Non-spillable lead-acid (WCBD/A67), Spillable lead-acid (WCBW), Nickel-metal hydride (Ni-MH/A199), Dry batteries (Ni-Cd, Zinc-carbon, Alkali-manganese/A123)
Direct Contacttpecc@china-airlines.com
North Asia
EL AL Israel Airlines Limited
LY•
Israel
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel, Dry cell, Sealed Lead Acid/SLA), Wet cell (Spillable - restricted, requires specific approval and handling)
Direct Contactnagish@elal.co.il
Europe
Lan Cargo S.A. (LATAM Cargo)
UC•
Chile
Battery SupportLithium-ion (rechargeable), Non-spillable (dry/gel/absorbed electrolyte), Spillable (wet)
Direct Contactfremec@latam.com
The Americas
S.C. Carpatair S.A.
V3•
Romania
Battery SupportSpillable (wet-cell), Non-spillable (dry-cell), Gel-cell, Lithium-ion (subject to IATA Dangerous Goods Regulations)
Direct Contactcustomer.service@carpatair.com
Europe
SKY Airline S.A.
H2•
Chile
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel), Dry-cell, Non-spillable (AGM)
Direct Contactreservacargasky@skyairline.com
The Americas
Shandong Airlines Co., Ltd.
SC•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable (Sealed), Spillable (Leakage/Wet-cell), Dry batteries, Nickel-metal hydride (Ni-MH)
Direct Contactsda@shandongair.com.cn
North Asia
Fuzhou Airlines Co., Ltd.
FU•
China (People's Republic of)
Battery SupportNon-spillable wet batteries (sealed/dry/gel/A67/A123/A199), Non-leakproof wet batteries (spillable), Lithium-ion batteries
Direct Contactfu-service@fuzhou-air.cn
North Asia
Brussels Airlines N.V.
SN•
Belgium
Battery SupportLithium-ion (Li-ion), Non-spillable wet (Gel-cell/Dry-cell), Nickel-metal hydride (NiMH), Nickel-cadmium (NiCd), Spillable wet batteries (subject to strict stowage requirements)
Direct Contactmeda@brusselsairlines.com
Europe
InterGlobe Aviation Limited (IndiGo)
6E•
India
Battery SupportLithium-ion, Non-spillable (Gel cell, Dry cell, etc.)
Direct Contactcustomer.experience@goindigo.in
Asia Pacific
Lufthansa CityLine GmbH
CL•
Germany
Battery SupportLithium-ion (Removable and Non-removable), Non-spillable wet batteries (Gel, Dry, or Sealed Lead Acid), Spillable wet batteries (allowed with restrictions; may require removal and cargo shipping if not kept upright)
Direct Contactspecialcases@dlh.de
Europe
ULS Airlines Cargo
GO•
Battery SupportLithium-ion, Non-spillable (Wet/Gel/AGM), Spillable
Direct Contactinfo@ulsairlines.com
Air Kilroe Ltd. (trading as Eastern Airways)
T3•
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel, Dry, Sealed Lead Acid), Spillable (Wet), Nickel-metal hydride (NiMH)
Direct Contactcustomersupport@easternairways.com
Air Arabia PJSC
G9•
United Arab Emirates
Battery SupportNon-spillable (Dry/Gel cell), Spillable (Wet cell), Lithium-ion (Li-ion), Nickel-metal hydride, Dry batteries
Direct Contactcontactus@airarabia.com
Africa & Middle East
National Air Cargo Group Inc. (dba National Airlines)
N8•
United States
Battery SupportLithium-ion, Spillable (wet cell), Non-spillable (gel)
Direct Contactreservations@nationalairlines.com
The Americas
Virgin Atlantic Airways
VS•
United Kingdom
Battery SupportLithium-ion, Non-spillable (AGM, Gel, Sealed Lead Acid), Dry cell
Direct Contactspecial_assistance@fly.virgin.com
Europe
Aegean Airlines S.A. - Aviation Limited Company
A3•
Greece
Battery SupportLithium-ion, Lithium metal, Non-spillable wet battery
Direct Contactcontact@aegeanair.com
Europe
Arajet S.A.
DM•
Dominican Republic
Battery SupportNon-spillable batteries, Lithium-ion (following IATA/FAA standards)
Direct Contactaccessibility@arajet.com
The Americas
Okay Airways Company Limited
BK•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable (Sealed Lead Acid/Gel), Spillable (Wet/Lead Acid)
Direct Contactokkhts@okair.net
North Asia
JSC "Ural Airlines"
U6•
Russian Federation
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries (gel cell, AGM, etc.), Nickel-metal hydride (NiMH) batteries, Dry batteries, Spillable (wet cell) batteries
Direct Contactcompany@u6.ru
Europe
UNI Airways Corporation
B7•
Chinese Taipei
Battery SupportLithium-ion (UN38.3 certified), Non-spillable wet batteries (meeting Special Provision A67), Dry cell batteries (meeting Special Provision A123), Nickel-metal hydride (NiMH) batteries (meeting Special Provision A199)
Direct ContactKNHXMN@UNIAIR.COM.TW
North Asia
ASL Airlines (Ireland) Limited
5H•
Ireland
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries (sealed/wet batteries), Spillable batteries (referred to as dry batteries in airline documentation)
Direct Contactsupportclient@aslairlines.com
Europe
Transportes Aereos Guatemaltecos S.A. (TAG Airlines)
5U•
Guatemala
Battery SupportNon-spillable wet batteries (Gel, AGM), Lithium-ion batteries (subject to Wh limits), Dry-cell batteries
Direct Contactatencionalcliente@tag.com.gt
The Americas
Xiamen Airlines
MF•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable wet batteries, Dry batteries, Nickel-metal hydride
Direct Contactmf@xiamenair.com
North Asia
Widerøe's Flyveselskap ASA
WF•
Norway
Battery SupportLithium-ion, Non-spillable (dry/gel/sealed lead-acid), Spillable (wet)
Direct Contactsupport@wideroe.no
Europe
Avion Express Malta Ltd.
4X•
Malta
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries (sealed lead-acid, AGM, gel cell)
Direct Contactpassengerservice@avionexpress.aero
Europe
PT. Batik Air Indonesia
ID•
Indonesia
Battery SupportLithium-ion, Dry batteries (Non-spillable), Wet cell batteries are NOT permitted
Direct Contactcustomercare@batikair.com
Asia Pacific
Emirates
EK•
United Arab Emirates
Battery SupportLithium-ion, Non-spillable (Dry cell, Gel cell), Spillable (Wet cell)
Direct Contactspecialservices@emirates.com
Africa & Middle East
Evelop Airlines S.L. (Iberojet)
E9•
Spain
Battery SupportLithium-ion, Non-spillable wet batteries (Dry/Gel), Nickel-metal hydride (NiMH), Dry batteries
Direct Contactgops.specialrequeriments@evelop.com
Europe
Hong Kong Airlines Limited
HX•
Hong Kong (SAR), China
Battery SupportDry cell batteries, Wet cell (spillable) batteries, Gel cell batteries, Non-spillable electric storage batteries, Lithium-ion batteries (must meet UN 38.3 test requirements)
Direct Contactcall.center@hkairlines.com
North Asia
Biman Bangladesh Airlines Limited
BG•
Bangladesh
Battery SupportNon-spillable wet batteries (Gel/AGM), Dry batteries (Nickel-metal hydride), Lithium-ion batteries (max 300Wh for a single battery or 160Wh each for two)
Direct Contactwheelchair@biman.gov.bd
Asia Pacific
Cubana de Aviación S.A.
CU•
Cuba
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel, AGM, Dry), Spillable (Wet lead-acid)
Direct Contactventas_online@cubana.avianet.cu
The Americas
Société Air France
AF•
France
Battery SupportInvertible batteries (Dry-cell, AGM, Gel, Lithium-ion), Non-invertible batteries (Wet-cell/Spillable), Lithium-ion (removable: max 300Wh for one, or 160Wh each for two)
Direct Contactmail.saphir@airfrance.fr
Europe
Polskie Linie Lotnicze LOT Spółka Akcyjna (LOT Polish Airlines)
LO•
Poland
Battery SupportLithium-ion (Li-ion), Lithium polymer, Non-spillable wet batteries (Gel, AGM, SLA), Dry batteries (Nickel-metal hydride), Spillable wet batteries
Direct ContactAssistance should be requested at the time of booking, via the 'Manage My Booking' portal, or by using the 'Special Assistance Form' on the LOT website at least 48 hours before travel. The LOT Contact Center is available 24/7 in Polish and English.
Europe
Pegasus Hava Tasimaciligi AS (Pegasus Airlines)
PC•
Türkiye
Battery SupportDry cell, Gel, Lithium-ion (Li-ion), Non-spillable
Direct Contactinfo@flypgs.com
Europe
Fly Baghdad
IF•
Iraq
Battery SupportSealed non-spillable batteries
Direct ContactMOREINFO@FLY-BGW.NET
Africa & Middle East
S.C. Compania Nationala de Transporturi Aeriene Romane “TAROM” S.A.
RO•
Romania
Battery SupportLithium-ion, Non-spillable wet batteries (gel based), Dry batteries
Direct Contactcontact@tarom.ro
Europe
YTO Cargo Airlines Co., Ltd.
YG•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable (Gel, AGM, Sealed Lead Acid), Spillable (Wet cell) - subject to additional packaging requirements
Direct Contactinfo@ytointl.com
North Asia
Icelandair (Flugleidir H.F.)
FI•
Iceland
Battery SupportLithium-ion (Li-ion), Non-spillable (Sealed lead-acid, AGM, Gel), Dry-cell, Nickel-metal hydride
Direct ContactPassengers should request assistance at the time of booking or via the 'Support Request Form' (Medical and disability assistance category) on the Icelandair website at least 48 hours prior to departure.
Europe
Springjet S.A. (Hi Fly)
5K*•
Portugal
Battery SupportLithium-ion, Non-spillable (Gel, Dry cell, Sealed lead-acid), Spillable (with specific removal requirements)
Direct Contactpassengers.rights@hifly.aero
Europe
Royal Brunei Airlines Sdn Bhd
BI•
Brunei Darussalam
Battery SupportLithium-ion, Non-spillable wet batteries, Nickel-metal hydride (NiMH), Dry batteries, Spillable (wet) batteries
Direct Contactspecialservices@rba.com.bn
Asia Pacific
Cargolux Airlines International S.A.
CV•
Luxembourg
Battery SupportLithium-ion, Non-spillable (Dry cell/Gel), Spillable (Wet cell)
Direct Contactcustomerservice@cargolux.com
Europe
Georgian Airways
A9•
Georgia
Battery SupportLithium-ion, Non-spillable (Gel cell/dry battery), Spillable (Wet cell)
Direct Contactinfo@georgian-airways.com
Europe
Iran Aseman Airlines
EP•
Iran, Islamic Republic of
Battery SupportNon-spillable (gel, dry-cell), Lithium-ion
Direct Contactinfo@asemanairlines.com
Africa & Middle East
Shenzhen Airlines Co. Ltd.
ZH•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable wet batteries (Leak-proof), Spillable wet batteries (Non-leak proof), Nickel-metal hydride (NiMH), Dry batteries
Direct Contactecommerce@shenzhenair.com
North Asia
Alba Star S.A.
AP•
Spain
Battery SupportNon-spillable batteries (sealed lead-acid, gel cell, or dry batteries), Nickel-metal hydride batteries
Direct Contactcallcenter@albastar.es
Europe
DHL Aviation EEMEA B.S.C.(c)
ES*•
Bahrain
Battery SupportLithium-ion, Non-spillable (Wet/Gel), Spillable (Wet)
Direct Contactrichard.gale@dhl.com
Africa & Middle East
Malaysia Airlines Berhad
MH•
Malaysia
Battery SupportLithium-ion (Li-ion), Non-spillable wet battery (including gel and dry cell), Spillable wet battery
Direct Contactmeda@malaysiaairlines.com
Asia Pacific
TUS Airways Ltd.
U8•
Cyprus
Battery SupportNon-spillable wet battery, Dry cell battery, Lithium battery, Lithium-ion battery
Direct Contactsupport@tusairways.com
Europe
Fastjet Zimbabwe Ltd.
FN•
Zimbabwe
Battery SupportLithium-ion (rechargeable), Non-spillable (dry cell, gel, or AGM), Spillable (wet cell) - strictly subject to dangerous goods handling and packaging
Direct Contactcustomer.zimbabwe@fastjet.com
Africa & Middle East
Federal Express Corporation (FedEx Express)
FX•
United States
Battery SupportLithium-ion (UN3481), Non-spillable (UN2800), Dry (UN3028), Lead-acid
Direct Contactdghotline@fedex.com
The Americas
Hawaiian Airlines Inc.
HA•
United States
Battery SupportLithium-ion (Removable up to 300Wh), Lithium-ion (Non-removable up to 100Wh), Non-spillable, Dry, Gel, NiMH, Spillable (Wet-cell)
Direct ContactPassengers are encouraged to request assistance during booking or contact the Reservations Department at least 48 hours before departure. A dedicated Assistive Mobility Device Form is available on the official website to help staff handle devices correctly.
The Americas
West Air Corporation Ltd.
PN•
China (People's Republic of)
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry cell), Sealed Lead Acid (SLA), Gel
Direct Contactwestair_et@westair.cn
North Asia
UTair Aviation, jsc
UT•
Russian Federation
Battery SupportNon-spillable wet batteries (gel, AGM, dry cell), Lithium-ion batteries, Spillable (wet) batteries
Direct Contactstatus@utair.ru
Europe
Africa World Airlines Ltd.
AW•
Ghana
Battery SupportContact Airline
Direct Contactres.callcentre@flyafricaworld.com
Africa & Middle East
IBERIA Líneas Aéreas de España, Sociedad Anónima Operadora
IB•
Spain
Battery SupportWet cell (spillable), Dry cell (non-spillable), Lithium-ion
Direct ContactAssistance can be requested during booking online, via the 'Manage your booking' section, or by contacting the Customer Service Centre (Serviberia) at least 48 hours before departure. Passengers are advised to arrive at the airport 2 hours before the flight.
Europe
SpiceJet Limited
SG•
India
Battery SupportLithium-ion, Non-spillable (dry/sealed), Dry cell
Direct Contactcustrelations@spicejet.com
Asia Pacific
Chair Airlines AG
CS•
Switzerland
Battery SupportLithium-ion, Non-spillable (Sealed Lead Acid, Gel, Dry)
Direct Contactservicecenter@chair.ch
Europe
Lan Perú S.A. (LATAM Airlines Perú)
LP•
Peru
Battery SupportLithium-ion, Non-spillable (Dry cell), Spillable (Wet cell)
Direct Contactcustomer_service@cc.lan.com
The Americas
LLC "Aircompany "Ikar" (Ikar Airlines / Pegas Fly)
EO•
Russian Federation
Battery SupportNon-spillable wet batteries, Lithium-ion batteries, Dry batteries
Direct Contactinfo@ikar.aero
Europe
Mauritania Airlines International
L6•
Mauritania
Battery SupportLithium-ion, Non-spillable wet batteries (Gel/AGM), Dry cell batteries, Nickel-metal hydride
Direct Contactmai.nouakchott@mauritaniaairlines.mr
Africa & Middle East
Air Peace Ltd.
P4•
Nigeria
Battery SupportLithium-ion, Non-spillable, Dry cell, IATA/ICAO-compliant mobility aid batteries
Direct Contactcallcenter@flyairpeace.com
Africa & Middle East
Air Astana JSC
KC•
Kazakhstan
Battery SupportLithium-ion, Non-spillable
Direct Contactcall.centre@airastana.com
Europe
Oman Air (SAOC)
WY•
Oman
Battery SupportLithium-ion, Non-spillable (Gel, AGM, Sealed Lead Acid), Nickel-metal hydride, Dry batteries, Spillable (Wet) batteries
Direct Contactsydney@omanair.com
Africa & Middle East
Azul Linhas Aéreas Brasileiras S.A.
AD•
Brazil
Battery SupportLithium-ion, Lithium Metal, Non-spillable (VRLA), AGM (Gel)
Direct Contactcontato.site@voeazul.com.br
The Americas
Tailwind Havayollari A.Ş. (Tailwind Airlines)
TI•
Battery SupportLithium-ion, Non-spillable (Dry cell/Gel), Nickel-metal hydride
Direct Contactcustomer@tailwind.com.tr
Compagnie Aerienne ASKY
KP•
Togo
Battery SupportLithium-ion, Non-spillable (gel cell, absorbed electrolyte), Dry batteries
Direct Contactheadoffice@flyasky.com
Africa & Middle East
Hong Kong Air Cargo Carrier Ltd.
RH•
Hong Kong (SAR), China
Battery SupportLithium-ion (UN3481), Non-spillable wet batteries (UN2800), Spillable batteries (UN2794), Dry-cell batteries
Direct Contactcgo.svc@hkaircargo.com
North Asia
Joint Stock Company "Smartavia Airlines"
5N•
Russian Federation
Battery SupportDry-cell batteries (non-spillable), Electrolyte-type batteries (wet/spillable), Lithium-ion batteries
Direct Contactsales@flysmartavia.com
Europe
South African Airways
SA•
South Africa
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries, Dry cell batteries, Nickel-metal hydride (NiMH)
Direct Contactspecialhandling@flysaa.com
Africa & Middle East
Mandarin Airlines Co. Ltd.
AE•
Chinese Taipei
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries, Nickel-metal hydride (NiMH), Dry cell batteries
Direct Contactservice@mandarin-airlines.com
North Asia
Zhejiang Loong Airlines Company Ltd. (Loong Air)
GJ•
China (People's Republic of)
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry/Gel-type), Spillable (Wet-cell)
Direct Contactservice@loongair.cn
North Asia
Loganair Ltd.
LM•
United Kingdom
Battery SupportNon-spillable wet batteries, Dry cell batteries, Gel cell batteries, Lithium-ion batteries
Direct Contactcustomerservices@loganair.com
Europe
Himalaya Airlines Pvt. Ltd.
H9•
Nepal
Battery SupportLithium-ion, Non-spillable (Gel cell/Sealed Lead Acid), Spillable
Direct Contactcustomercare@himalaya-airlines.com
Asia Pacific
GOL Linhas Aéreas S.A.
G3•
Brazil
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry cell, Gel cell, AGM), Spillable (Wet cell - with specific safety requirements)
Direct Contactatencioncolombia@voegol.com.br
The Americas
Jettime A/S
J0•
Battery SupportLithium-ion, Non-spillable, Dry cell
Direct Contactcustomerservice@jettime.com
DAN AIR S.R.L.
DN•
Romania
Battery SupportLithium-ion, Non-spillable (Gel, Dry, SLA), Spillable (requires upright stowage or removal)
Direct Contactinfo@danair.ro
Europe
United Nigeria Airlines Company Limited
UN•
Nigeria
Battery SupportNone (Motorized wheelchairs with dry or wet-cell batteries are explicitly prohibited)
Direct Contactcustomerservice@flyunitednigeria.com
Africa & Middle East
Pakistan International Airlines Corporation
PK•
Pakistan
Battery SupportNon-spillable wet batteries (gel cell, absorbed electrolyte), Spillable wet batteries, Lithium-ion batteries
Direct Contactcare@piac.aero
Asia Pacific
World 2 Fly S.L.
2W•
Spain
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries (Gel, AGM), Dry cell batteries (Nickel-Metal Hydride, etc.)
Direct Contactcustomer.care@w2fly.es
Europe
Tibet Airlines Co., Ltd.
TV•
China (People's Republic of)
Battery SupportLithium-ion, Sealed wet battery, Nickel-metal hydride (NiMH) battery, Dry battery
Direct Contactservice@tibetairlines.com
North Asia
Clic Air S.A. (Empresa Aérea de Servicios y Facilitación Logística Integral S.A.)
VE•
Colombia
Battery SupportLithium-ion, Non-spillable batteries (implied under medical device coordination)
Direct Contactinfo@clicair.co
The Americas
Air Macau Company Limited
NX•
Macao (SAR), China
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries (sealed lead-acid/gel), Dry cell batteries
Direct ContactAIRS@airmacau.com.mo
North Asia
LATAM Airlines Group S.A.
LA•
Chile
Battery SupportLithium-ion (Li-ion), Non-spillable (Sealed Lead-Acid, Gel, AGM), Spillable (Wet cell), Nickel-metal hydride, Dry batteries
Direct ContactAssistance should be requested via the LATAM Contact Center or the 'Help Center' web form at least 48 hours prior to departure. A MEDIF (Medical Information Form) or medical certificate may be required for specific medical conditions or if traveling within 30 days of hospitalization.
The Americas
Vietjet Aviation Joint Stock Company
VJ•
Vietnam
Battery SupportLithium-ion, Non-spillable (SLA, AGM, Gel-cell), Dry-cell, Nickel-metal hydride
Direct Contact19001886@vietjetair.com
Asia Pacific
Orbest, S.A. (Iberojet)
6O•
Portugal
Battery SupportNon-spillable (Gel, Dry, Sealed Lead Acid), Lithium-ion, Nickel-Metal Hydride
Direct Contactreservas@iberojet.com
Europe
Smartwings, a.s.
QS•
Czechia
Battery SupportDry (Non-spillable) batteries, Gel batteries, Lithium-ion (Li-ion) batteries, Wet (Spillable) batteries (permitted only under special conditions/Dangerous Goods regulations)
Direct Contactflights@smartwings.com
Europe
Flyadeal
F3•
Saudi Arabia
Battery SupportLithium-ion, Non-spillable, Dry cell, Nickel-metal hydride
Direct Contactcustomerservice@flyadeal.com
Africa & Middle East
Neos S.p.A.
NO•
Italy
Battery SupportDry-batteries (Gel), Sealed (Non-spillable) batteries, Nickel-metal hydride (NiMH), Lithium-ion batteries
Direct Contacttickets@neosair.it
Europe
ASL Airlines Belgium
3V•
Belgium
Battery SupportLithium-ion, Non-spillable (dry/gel), Spillable (wet)
Direct Contactsupportclients@aslairlines.com
Europe
Middle East Airlines AirLiban S.A.
ME•
Lebanon
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry/Gel), Spillable (Wet)
Direct Contactspecialsvcs@mea.com.lb
Africa & Middle East
Caribbean Airlines Limited
BW•
Trinidad and Tobago
Battery SupportDry cell (non-spillable), Gel cell, Nickel-metal hydride (NiMH), Lithium-ion, Spillable wet cell (subject to specific packaging)
Direct Contactspecialservices@caribbean-airlines.com
The Americas
Plus Ultra Líneas Aéreas S.A.
PU•
Spain
Battery SupportNon-spillable (Dry cell) batteries, Spillable (Wet cell) batteries, Lithium-ion batteries
Direct Contactcallcentre@plusultra.com
Europe
Swiss International Air Lines Ltd.
LX•
Switzerland
Battery SupportLithium-ion, Non-spillable wet batteries (Gel, Sealed-lead-acid), Dry cell batteries (Nickel-cadmium, Nickel-metal hydride)
Direct Contactspecialcases@swiss.com
Europe
Lucky Air Co., Ltd.
8L•
China (People's Republic of)
Battery SupportLithium-ion, Removable Sealed Wet Batteries, A123 Batteries, A199 Batteries
Direct Contactservice@luckyair.net
North Asia
Air Guilin Company Limited
GT•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable wet batteries (Gel, AGM), Dry cell batteries
Direct Contactglhkkfzx@airguilin.com
North Asia
Iran Air, The Airline of the Islamic Republic of Iran
IR•
Iran, Islamic Republic of
Battery SupportNon-spillable wet batteries (gel cell, dry cell, AGM), Lithium-ion (rechargeable) batteries, Spillable (wet cell) batteries (subject to strict supervisor approval and safe upright stowage)
Direct Contactmedicalcenter@iranair.com
Africa & Middle East
Hainan Airlines Holding Company Limited
HU•
China (People's Republic of)
Battery SupportLithium-ion batteries (UN 38.3 tested), Non-spillable wet batteries (Sealed wet batteries complying with Special Provision A67), Nickel-Metal Hydride batteries, Dry batteries (complying with Special Provision A123), Spillable wet batteries (WCBW)
Direct Contactcustomer.care@hnair.com
North Asia
Hello Jets SRL
H3•
Romania
Battery SupportLithium-ion, Non-spillable (implied by dangerous goods compliance), Spillable (implied by dangerous goods compliance)
Direct Contactcustomercare@hellojets.com
Europe
Blue Bird Airways SA
BZ•
Greece
Battery SupportLithium-ion, Non-spillable Gel cell batteries, Absorbed electrolyte sealed lead acid
Direct Contactbookings@BlueBirdair.com
Europe
CemAir (Pty) Ltd.
5Z•
South Africa
Battery SupportNon-spillable batteries (WCBD), Dry cell batteries, Gel cell batteries
Direct Contacttickets@cemair.co.za
Africa & Middle East
Safair (Pty) Ltd. (FlySafair)
FA•
South Africa
Battery SupportNon-spillable sealed batteries, Dry-cell batteries, Lithium-ion (Li-ion) batteries
Direct Contactspecialneeds@flysafair.co.za
Africa & Middle East
Thai Lion Mentari Co., Ltd. (Thai Lion Air)
SL•
Thailand
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries, Nickel-metal hydride (Ni-MH), Dry batteries, Spillable batteries
Direct Contactinfo@lionairthai.com
Asia Pacific
Eastern Airlines LLC
2D•
Battery SupportNon-spillable (GEL/AGM), Lithium-ion (Li-ion), Spillable (Wet cell)
Direct Contactcustomersupport@goeasternair.com
APG Airlines
GP•
France
Battery SupportLithium-ion, Non-spillable wet batteries (Gel/AGM), Dry batteries, Spillable (with conditions)
Direct Contacthelpdeskiet@apg-ga.com
Europe
Turkish Airlines Inc. (Turk Hava Yollari A.O.)
TK•
Türkiye
Battery SupportNon-spillable wet batteries (sealed lead-acid, gel), Spillable (wet) batteries, Lithium-ion batteries
Direct ContactCRO@THY.COM
Europe
Aero República S.A. (operating as Wingo)
P5•
Colombia
Battery SupportNon-spillable (Gel cell / Dry cell), Spillable (Wet batteries), Lithium-ion (Rechargeable)
Direct Contactfacturacionfiscalwingo@wingo.com
The Americas
Aerovias de Integracion Regional S.A. (LATAM Airlines Colombia)
4C•
Colombia
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries (dry/gel/NiMH), Spillable (wet) batteries
Direct Contactcustomer_service@cc.lan.com
The Americas
Solomon Airlines Ltd.
IE•
Solomon Islands
Battery SupportNon-spillable wet batteries (gel, AGM, sealed lead-acid), Lithium-ion batteries, Dry cell batteries, Nickel-metal hydride batteries
Direct Contactreservations@flysolomons.com
Asia Pacific
DreamJet SAS (dba La Compagnie)
B0•
France
Battery SupportLithium-ion, Non-spillable, Dry cell, Gel cell
Direct Contactcontact@lacompagnie.com
Europe
FlyNamibia Aviation (Pty) Ltd.
WV•
Namibia
Battery SupportWet battery cells, Dry battery cells, Lithium-ion batteries
Direct Contactinfo@flynamibia.com.na
Africa & Middle East
TAM - Transportes Aéreos del Mercosur Sociedad Anónima (LATAM Airlines Paraguay)
PZ•
Paraguay
Battery SupportLithium-ion (rechargeable), Non-spillable wet batteries (Gel cell, absorbed electrolyte), Spillable wet batteries (subject to specific containment), Nickel-metal hydride (NiMH), Dry batteries
Direct Contactcustomer_service@cc.lan.com
The Americas
Luxair Société Luxembourgeoise de Navigation Aérienne S.A.
LG•
Luxembourg
Battery SupportDry cell batteries (Max 4 in cargo hold), Wet non-spillable batteries (Max 2 in cargo hold), Lithium-ion batteries (1 attached in cargo hold; spares in cabin)
Direct Contactinfo@luxair.lu
Europe
Aeroméxico (Aerovías de México S.A. de C.V.)
AM•
Mexico
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel cell, Dry battery), Spillable (Wet battery - with restrictions)
Direct Contactamcomplaint@aeromexico.com
The Americas
Corsair
SS•
France
Battery SupportLithium-ion, Non-spillable (dry cell, gel cell, AGM), Spillable (wet cell)
Direct Contactaccessibilite@corsair.fr
Europe
Joint stock company NordStar Airlines
Y7•
Russian Federation
Battery SupportNon-spillable (Gel/Dry cell), Spillable (Wet cell), Lithium-ion
Direct Contactinfo@nordstar.ru
Europe
Singapore Airlines Limited
SQ•
Singapore
Battery SupportLithium-ion (UN38.3 certified), Non-spillable Wet/Dry Cell, Spillable Wet
Direct Contactmedical_assistance@singaporeair.com.sg
Asia Pacific
Mavi Gök Havacilik A.Ş. (MGA Airlines)
4M•
Türkiye
Battery SupportNon-spillable wet batteries, Nickel-metal hydride (NiMH) batteries, Dry batteries, Lithium-ion batteries (subject to approval and Watt-hour limits)
Direct Contactcustomer.service@mga.aero
Europe
Qatar Airways Company (W.L.L.)
QR•
Qatar
Battery SupportLithium-ion, Non-spillable (sealed), Spillable (wet cell), Dry batteries, Nickel-cadmium, Alkaline
Direct Contacttell-us@qatarairways.com.qa
Africa & Middle East
Japan Transocean Air Co., Ltd.
NU•
Japan
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries, Dry batteries, Spillable (wet) batteries
Direct ContactSpecial Assistance Desk (JAL Group) provides support for Japan Transocean Air. Available daily from 9:00 to 17:00 JST.
Asia Pacific
Etihad Airways
EY•
United Arab Emirates
Battery SupportLithium-ion, Non-spillable wet (AGM, Gel), Nickel-metal hydride, Dry-cell, Spillable
Direct ContactCTA@etihad.ae
Africa & Middle East
Tianjin Airlines Company Limited
GS•
China (People's Republic of)
Battery SupportLithium-ion (UN 38.3 tested), Non-spillable wet batteries (Gel, AGM, Sealed Lead-Acid), Dry cell batteries, Nickel-metal hydride batteries
Direct Contacttjafeedback@tianjin-air.com
North Asia
Nesma Airlines S.A.E.
NE•
Egypt
Battery SupportNon-spillable batteries, Dry batteries, Lithium-ion (implied, as only wet batteries are explicitly excluded)
Direct Contactssr@nesmaairlines.com
Africa & Middle East
TAAG - Linhas Aéreas de Angola S.A.
DT•
Angola
Battery SupportLithium-ion, Non-spillable wet batteries (Gel, AGM), Dry cell, Nickel-metal hydride
Direct Contactcustomercare@flytaag.com
Africa & Middle East
Volotea S.L.
V7•
Spain
Battery SupportLithium-ion, Non-spillable (Dry cell, Gel cell, Sealed Lead Acid), Nickel-metal hydride (NiMH)
Direct Contactinfo@volotea.com
Europe
LATAM Airlines Ecuador S.A.
XL•
Ecuador
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries (Sealed Lead Acid, AGM, Gel), Spillable wet batteries, Nickel-metal hydride (NiMH), Dry batteries
Direct Contactcustomer_service@cc.lan.com
The Americas
Swiftair S.A.
WT•
Spain
Battery SupportLithium-ion, Non-spillable (Dry cell), Gel, Sealed Lead Acid
Direct Contactinfo@uepfly.com
Europe
Air Tanzania Company Ltd.
TC•
Tanzania, United Republic of
Battery SupportDry-cell batteries, Non-spillable batteries, Lithium-ion batteries (subject to IATA standards)
Direct Contactinfo@airtanzania.co.tz
Africa & Middle East
Egyptair
MS•
Egypt
Battery SupportDry cell, Gel cell, Non-spillable electric storage batteries, Lithium-ion (UN 38.3 tested), Wet batteries (NOT ALLOWED)
Direct Contactpr.techgm.al@egyptair.com
Africa & Middle East
Jazeera Airways K.S.C
J9•
Kuwait
Battery SupportLithium-ion, Non-spillable (Sealed Lead Acid/Dry Cell), Nickel-metal hydride (NiMH)
Direct ContactCustomer.Relations@jazeeraairways.com
Africa & Middle East
Concesionaria Vuela Compañía de Aviación, S.A.P.I. de C.V. (Volaris)
Y4•
Mexico
Battery SupportNon-spillable dry batteries, Non-spillable gel batteries, Lithium-ion batteries (Max 300Wh for a single battery), Lithium-ion batteries (Max 160Wh each if carrying two spares)
Direct Contactapp@volaris.com
The Americas
British Airways Plc
BA•
United Kingdom
Battery SupportLithium-ion, Non-spillable wet (Gel, AGM, Sealed Lead Acid), Dry cell (NiCd, NiMH), Spillable wet cell (Lead acid)
Direct Contactdigital.accessibility@ba.com
Europe
Air Vanuatu (Operations) Limited
NF•
Vanuatu
Battery SupportLithium-ion, Non-spillable (Dry/Gel cell), Nickel-metal hydride, Dry batteries, Spillable (Wet cell) - typically prohibited or highly restricted
Direct Contactreservation@airvanuatu.vu
Asia Pacific
Global Crossing Airlines Inc.
G6•
United States
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel cell, Absorbed electrolyte sealed lead acid), Spillable (Wet lead-acid) - subject to specific packaging/stowage if not upright
Direct ContactBaggageClaim@GlobalXAir.com
The Americas
ABSA Aerolinhas Brasileiras S.A (LATAM Cargo Brasil)
M3•
Brazil
Battery SupportLithium-ion, Non-spillable (dry), Spillable (wet)
Direct Contactfremec@latam.com
The Americas
Sociedade Açoreana de Transportes Aéreos, S.A. (SATA Air Açores / Azores Airlines)
SP•
Portugal
Battery SupportLithium-ion, Non-spillable wet batteries (sealed), Spillable wet batteries (requires prior approval), Nickel-metal hydride, Dry batteries (A123, A199)
Direct Contactaccessibility@sata.pt
Europe
Azerbaijan Airlines
J2•
Azerbaijan
Battery SupportNon-spillable (dry cell) batteries, Spillable (wet cell) batteries, Lithium-ion batteries
Direct Contactcallcenter@azal.az
Europe
Croatia Airlines, Inc.
OU•
Croatia
Battery SupportLithium-ion (Li-ion), Non-spillable (dry, gel, nickel-metal hydride), Spillable (wet/lead-acid)
Direct Contactcontact@croatiaairlines.hr
Europe
Thai Airways International Public Company Limited
TG•
Thailand
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry-cell/Gel-cell), Spillable (Wet-cell), Nickel-metal hydride (NiMH)
Direct Contactcontact@service.thaiairways.com
Asia Pacific
Air Corsica
XK•
France
Battery SupportLithium-ion, Non-spillable (Dry cell, Gel, AGM), Nickel-metal hydride (NiMH), Dry batteries
Direct Contactmeda@aircorsica.com
Europe
Southwest Airlines Co.
WN•
United States
Battery SupportLithium-ion, Non-spillable (dry cell, gel cell, AGM), Spillable (wet cell)
Direct ContactCustomers can request assistance by managing their reservation online or by speaking with a Southwest Employee at the airport or calling the general assistance line.
The Americas
Kuwait Airways Corporation
KU•
Kuwait
Battery SupportNon-spillable wet batteries (gel cells, AGM), Dry cell batteries, Lithium-ion batteries (up to 300Wh for single or 160Wh each for two)
Direct Contactcustomer-relations@kuwaitairways.com
Africa & Middle East
German Airways GmbH & Co. KG
ZQ•
Germany
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry, Gel, sealed lead-acid), Spillable (Wet batteries)
Direct Contactinfo@germanairways.com
Europe
Air Canada
AC•
Canada
Battery SupportLithium-ion (removable and non-removable), Non-spillable (Sealed Lead Acid/SLA/Gel), Spillable
Direct Contactaccessibility-accessibilite@aircanada.ca
The Americas
Afrijet Business Service
J7•
Gabon
Battery SupportContact airline for approval, IATA member standards typically apply
Direct Contactreservation@afrijet.com
Africa & Middle East
All Nippon Airways Co., Ltd.
NH•
Japan
Battery SupportLithium-ion (Removable: Carry-on up to 300Wh; Non-removable: Checked-in with no Wh limit), Dry Batteries (NiMH, NiCd: Checked-in), Non-spillable/Shielded Batteries (Checked-in), Spillable/Non-shielded Batteries (Subject to verification of insulation and specs)
Direct ContactANA Disability Desk (Consultation for customers with disabilities, illness, or injury). Inquiries are available via telephone, fax, and an online 'Special Assistance Inquiry Form'.
Asia Pacific
Air Botswana
BP•
Botswana
Battery SupportNon-spillable (sealed, dry-cell or gel), Lithium-ion
Direct Contactsales@airbotswana.co.bw
Africa & Middle East
ToMontenegro DOO (Air Montenegro)
4O•
Montenegro
Battery SupportDry batteries, Accumulators, Non-spillable batteries, Wet batteries (Subject to prior approval and manufacturer specifications), Lithium-ion batteries (Subject to prior approval and manufacturer specifications)
Direct Contactcontact.center@airmontenegro.com
Europe
Dubai Aviation Corporation (flydubai)
FZ•
United Arab Emirates
Battery SupportLithium-ion, Dry-cell non-spillable
Direct Contactletstalk@flydubai.com
Africa & Middle East
Ibom Airlines Limited
QI•
Nigeria
Battery SupportNon-spillable batteries, Lithium-ion batteries (subject to notification), Note: Spillable batteries are strictly NOT accepted
Direct Contactreservations@ibomair.com
Africa & Middle East
Condor Flugdienst GmbH
DE•
Germany
Battery SupportLithium-ion, Non-spillable (dry/gel/sealed lead-acid), Spillable (wet-cell)
Direct Contactspecialassistance@condor.com
Europe
Sunan Ruili Airlines Co., Ltd. (formerly Ruili Airlines)
DR•
China (People's Republic of)
Battery SupportLithium-ion (Li-ion), Non-spillable batteries (Dry cell/Gel cell), Spillable batteries (Wet cell)
Direct Contactrltsjy@rlair.net
North Asia
Vee H Aviation Pty. Ltd. (Link Airways)
FC•
Australia
Battery SupportLithium-ion, Non-spillable (Gel cell/AGM/Dry cell - contact airline for specific clearance)
Direct Contactreservations@linkairways.com
Asia Pacific
Madagascar Airlines
MD•
Madagascar
Battery SupportLithium-ion, Non-spillable (implied by IATA standards, though not explicitly detailed beyond lithium limits)
Direct Contactserviceclient@madagascarairlines.com
Africa & Middle East
AHK Air Hong Kong Ltd. (Air Hong Kong)
LD•
Hong Kong (SAR), China
Battery SupportLithium-ion (Prohibited as standalone cargo UN3480; allowed if contained in/packed with equipment UN3481), Non-spillable wet batteries, Spillable wet batteries (subject to strict packing requirements), Nickel-metal hydride, Dry cell batteries
Direct Contactahk.hq@airhongkong.com.hk
North Asia
Eznis Airways LLC
MG•
Mongolia
Battery SupportSpillable batteries (restricted to checked baggage), Non-spillable batteries, Lithium-ion batteries
Direct Contactsales@eznis.com
North Asia
United Parcel Service Company
5X•
United States
Battery SupportNon-spillable (Wet/Gel/AGM), Spillable (Wet), Lithium-ion (UN3481), Lithium-metal (UN3091)
Direct ContactAEHELP@UPS.COM
The Americas
Uzbekistan Airways Joint Stock Company
HY•
Uzbekistan
Battery SupportNon-spillable batteries (solid/non-leaking), Lithium-ion batteries (subject to IATA Dangerous Goods Regulations)
Direct Contactlon@uzairways.com
Europe
BoA - Boliviana de Aviación
OB•
Bolivia
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries, Dry batteries, Nickel-metal hydride (NiMH)
Direct Contactboa-institucional@boa.bo
The Americas
Passaredo Transportes Aereos S.A. (VOEPASS)
2Z•
Brazil
Battery SupportLithium-ion, Non-spillable (Dry cell/Gel), Nickel-Metal Hydride
Direct Contactsac@voepass.com.br
The Americas
JSC Siberia Airlines (S7 Airlines)
S7•
Russian Federation
Battery SupportLithium-ion (Li-ion), Non-spillable batteries, Dry-cell batteries
Direct ContactAssistance should be requested at least 48-72 hours before departure via the S7 website feedback form, the online chat, or by calling the Contact Center. Passengers are required to complete a special service request form available on the official website.
Europe
Airlink (Pty) Ltd.
4Z•
South Africa
Battery SupportNon-spillable wet batteries (Sealed Lead Acid, Gel, AGM), Lithium-ion batteries (subject to IATA watt-hour limits), Dry batteries (Nickel-Metal Hydride)
Direct Contactspecialassistance@flyairlink.com
Africa & Middle East
Sichuan Airlines Co. Ltd.
3U•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable (Dry cell/Sealed Lead Acid), Spillable (Wet cell)
Direct Contacte-bookingservice@sichuanair.com
North Asia
TACA International Airlines S.A. (Avianca Group)
TA•
El Salvador
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries (Dry, Gel, NiMH), Spillable (Wet-cell) batteries
Direct Contactaccessibility@avianca.com
The Americas
Japan Airlines Co., Ltd.
JL•
Japan
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries, Spillable wet batteries, Nickel-metal hydride (Ni-MH), Dry batteries, Gel, Silicon
Direct Contactjal_priority@ask.jal.co.jp
Asia Pacific
Gulf Air Company G.S.C.
GF•
Bahrain
Battery SupportLithium-ion, Non-spillable wet, Nickel-metal Hydride, Dry batteries, Spillable batteries
Direct Contactcustomer.care@gulfair.com
Africa & Middle East
SF Airlines Co., Ltd. (SF Airlines)
O3•
China (People's Republic of)
Battery SupportLithium-ion (UN 3480/3481), Non-spillable wet batteries (UN 2800), Dry batteries, Nickel-metal hydride batteries
Direct Contactsfacc@sf-express.com
North Asia
ALIA - The Royal Jordanian Airline
RJ•
Jordan
Battery SupportNon-spillable batteries, Spillable batteries, Lithium-ion batteries
Direct Contactcustomer.services@rj.com
Africa & Middle East
Braathens Regional Airways AB
TF•
Battery SupportLithium-ion, Non-spillable wet (Gel/AGM), Dry-cell
Direct Contactkundcenter@flygbra.se
Philippine Airlines, Inc.
PR•
Philippines
Battery SupportLithium-ion (rechargeable), Non-spillable wet batteries, Spillable wet batteries, Nickel-metal hydride, Dry cell batteries
Direct Contactwecare@philippineairlines.com
Asia Pacific
Air Seychelles Limited
HM•
Seychelles
Battery SupportLithium-ion, Non-spillable wet batteries (Gel, Sealed Lead Acid, AGM), Spillable batteries, Nickel-metal hydride, Dry batteries
Direct Contactsupport@airseychelles.com
Africa & Middle East
China Cargo Airlines Ltd.
CK•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable lead-acid (Gel/AGM), Spillable (wet) batteries (requires specialized DG handling)
Direct Contactwuliuhr@ceair.com
North Asia
Shanghai Airlines Co., Ltd.
FM•
China (People's Republic of)
Battery SupportLithium-ion, Non-spillable (Leak-proof/Dry/Gel), Spillable (Wet cell)
Direct Contactcustomercare@ceair.com
North Asia
Charlie Airlines Ltd. (Cyprus Airways)
CY•
Cyprus
Battery SupportLithium-ion, Non-spillable liquid batteries (Gel/AGM/Dry)
Direct Contactcallcenter@cyprusairways.com
Europe
Jeju Air Co., Ltd.
7C•
Korea, Republic of
Battery SupportLithium-ion (removable and non-removable), Dry cell (non-spillable), Wet cell (spillable), Sealed Lead Acid (SLA), Gel cell
Direct Contactjejuair.help@jejuair.net
Asia Pacific
Saudi Arabian Airlines Corporation
SV•
Saudi Arabia
Battery SupportLithium-ion, Non-spillable (Gel, AGM, Sealed Lead-Acid), Spillable, Dry batteries, Nickel-metal Hydride
Direct Contactpwd@saudia.com
Africa & Middle East
Amelia (by Regourd Aviation)
8R•
France
Battery SupportLithium-ion, Non-spillable (Dry cell / WCBD), Spillable (Wet cell / WCBW)
Direct Contactbook@flyamelia.com
Europe
MNG Havayollari Tasimacilik A.S. (MNG Airlines)
MB•
Türkiye
Battery SupportLithium-ion, Non-spillable (Gel cell/Sealed lead acid), Spillable (Wet cell)
Direct Contactinfo@mngairlines.com
Europe
Belavia - Belarusian Airlines
B2•
Belarus
Battery SupportLithium-ion (Li-ion), Non-spillable (dry cell, gel cell, sealed lead-acid), Spillable (liquid catalyst)
Direct Contactsupport@belavia.by
Europe
Vietnam Airlines JSC
VN•
Vietnam
Battery SupportWet-cell (non-spillable), Dry-cell, Nickel-metal hydride (NiMH), Lithium-ion (Li-ion)
Direct ContactTelesales@vietnamairlines.com
Asia Pacific
Bulgaria Air JSC
FB•
Bulgaria
Battery SupportNon-spillable (Gel cell), Dry cell, Sealed lead-acid (SLA), Lithium-ion (subject to IATA/ICAO regulations and prior approval)
Direct Contactcallfb@air.bg
Europe
Poste Air Cargo s.r.l.
M4•
Italy
Battery SupportLithium-ion, Non-spillable (Gel, AGM), Spillable (Wet-cell)
Direct Contactinfoposteaircargo@posteitaliane.it
Europe
Air Premia Inc.
YP•
Korea, Republic of
Battery SupportDry batteries, Lithium-ion (Li-ion) batteries
Direct Contactcs@airpremia.com
Asia Pacific
Société Tunisienne de l'Air (Tunisair)
TU•
Tunisia
Battery SupportLithium-ion, Non-spillable (dry battery), Spillable (wet battery) - subject to specific handling
Direct Contactcallcenter.casspeciaux@tunisair.com.tn
Africa & Middle East
Electra Airways Ltd.
3E•
Bulgaria
Battery SupportNon-flowing gel, Dry power supply (Non-spillable), Lithium-ion (Contact airline for specific approval; general ban on lithium vehicles excludes wheelchairs)
Direct Contactghm@electra-airways.com
Europe
Italia Trasporto Aereo S.p.A. (ITA Airways)
AZ•
Italy
Battery SupportLithium-ion (Li-ion), Non-spillable (Sealed/Gel/Dry), Spillable (Wet cell), Nickel-metal hydride, Nickel-cadmium
Direct Contactspecialassistance@ita-airways.com
Europe
Guangxi Beibu Gulf Airlines Co., Ltd.
GX•
China (People's Republic of)
Battery SupportNon-spillable (dry/gel) batteries, Lithium-ion batteries (Li-ion), Spillable (wet) batteries (requires special handling/packaging)
Direct Contactgx_bbwyjsl@gxairlines.com
North Asia
Fly2Sky JSC
F6•
Battery SupportLithium-ion, Non-spillable (Gel, AGM, Dry-cell), Nickel-metal hydride
Direct Contactfeedback@fly2sky.aero
Tassili Airlines
SF•
Algeria
Battery SupportDry cell (non-spillable), Lithium-ion, Wet cell (spillable)
Direct Contactcontact@tassiliair.dz
Africa & Middle East
Güneş Ekspress Havacılık A.Ş. (SunExpress)
XQ•
Türkiye
Battery SupportNon-spillable (sealed, dry, or gel) (WCBD), Lithium-ion (WCLB)
Direct Contactinfo@sunexpress.com
Europe
Air New Zealand Limited
NZ•
New Zealand
Battery SupportLithium-ion (Li-ion), Non-spillable (Gel cell, Sealed Lead Acid, Valve-regulated, Dry cell), Spillable (Wet cell)
Direct Contactspecialhandling@airnz.co.nz
Asia Pacific
American Airlines, Inc.
AA•
United States
Battery SupportLithium-ion (rechargeable), Non-spillable dry cell (Gel cell), Sealed lead-acid, Spillable wet cell (with restrictions)
Direct Contactaccessibility.feedback@aa.com
The Americas
Compañía Panameña de Aviación, S.A. (Copa Airlines)
CM•
Panama
Battery SupportLithium-ion (Li-ion), Non-spillable (Dry cell, Gel, Nickel-metal hydride), Spillable (Wet cell)
Direct ContactCopa Airlines Reservation Center / Help Center Special Assistance Desk
The Americas
Jordan Aviation
R5•
Jordan
Battery SupportLithium-ion, Non-spillable, Spillable
Direct Contactinfo@jordanaviation.jo
Africa & Middle East
Nok Airlines Public Company Limited (Nok Air)
DD•
Thailand
Battery SupportLithium-ion (Li-ion), Non-spillable wet batteries, Dry batteries, Nickel-Metal Hydride (NiMH)
Direct Contactnokcontact@nokair.com
Asia Pacific
PT. Citilink Indonesia
QG•
Indonesia
Battery SupportLithium-ion, Non-spillable
Direct Contactcustomercare@citilink.co.id
Asia Pacific